For an incorrect or defective item, we’ll first arrange an exchange. If we’re unable to provide a suitable replacement, we’ll issue a refund.
When Refunds Apply
A refund applies when:
- An incorrect item cannot be replaced.
- An item with a verified manufacturing defect cannot be replaced.
- A prepaid order is cancelled before dispatch.
We do not offer refunds for a change of mind or an incorrect size selection. Eligible items can instead be exchanged for another size, subject to availability.
What Your Refund Covers
For an incorrect or defective item that cannot be replaced, we’ll refund the amount paid for that item and cover the return courier costs. If the entire order is returned, we’ll also refund the original delivery charge.
For a prepaid order cancelled before dispatch, we’ll refund the full amount paid, including any delivery charge.
How Refunds Are Paid
Refunds are issued to the original payment method. For Cash on Delivery orders, approved refunds are paid by bank transfer.
Approved refunds are processed within two (2) business days. Your bank or payment provider may require additional time for the funds to appear.
